Return & Refund policy
On the rare occasion that you receive a faulty item, the first thing you should do is notify AirBringr support through [email protected] On receiving a faulty item, AirBringr's return policy is given below:
If you had chosen Pickup, then we would request you to check the item when you’re collecting it. If you find any fault with it, you can leave it behind. Simply send us an email that you left it behind due to a specified fault. You will have to let us know within 24 hours of having collected it, then send the item back to our collection point within the next 24 hours from the point of informing.
For home delivery within Dhaka
You’d need you to let us know within 24 hours from the point of receiving the item and then send it back to our collection point within the next 24 hours from the point of informing. The shopper would need to cover the costs associated with the return of the item back to our collection point.
For courier deliveries
For courier deliveries, our policy is a bit different. You will get a 48-hour window to inform us and another 72 hours to send it back to our collection point. The shopper would need to cover the costs associated with the courier delivery of the item back to the collection point. After we’ve received the item, we will investigate it and will provide an update.
If the item is found damaged/faulty/not working/wrong model/wrong size or color purchased, then we will either repurchase the item or will provide a full refund depending on your preference. After the item arrives, we will provide free delivery to your address.
If on the other hand, the item is not found faulty, then we will communicate with you. Then deliver the item as per its primary delivery method and the cost associated with the delivery will have to be covered by the shopper.